Investigating Card Declines (Resolved)

Some card transactions were not approved like they should have been.

January 9th 2020

5:50 AM (PST) – Our teams are investigating reports of card purchases not being approved. We will update here as we learn more.

6:09 AM (PST) – It's taking longer to reach us on the phone as a result of the issue. We will be updating this page as we learn more and thank you for your patience.

7:13 AM (PST) – Our teams continue to work on the issue. We apologize for the inconvenience.

8:15 AM (PST) – Card transactions should be working normally; however, your activity feed might be a little delayed in showing new transactions.

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