It’s taking longer than usual to reach us (Resolved)

It took longer than usual to reach us over the phone due to high contact levels. Support message responses were also delayed.

November 20th 2017

9:22 AM (PST) – Monday, Nov. 20: We're getting a lot of contact right now: it's taking us a bit longer than usual to respond to support messages, and you may be on hold for a few minutes if you call in. If you need to reach us quickly, please give us a ring and stay on the line; we'll pick up as soon as we can. If it's not time-sensitive, please send us a support message. We're working to get back to you soon—thanks for your patience!

9:26 AM (PST) – Tuesday, Nov. 21: Hold times have decreased; if you give us a call, you should be able to reach us within minutes. It's still taking longer than usual for us to reply to support messages, so the phone is the best way to reach us quickly. We're working to write back as soon as possible. Thank you!

View Update History