A security update caused log-in difficulties for a few customers.
August 4th 2016
1:27 PM (PST)
A few customers have reported they're unable to log in to their accounts, due to some recent security updates. Only a small number of people are affected. If you're having trouble logging in, it could be due to the network you're using. We recommend confirming this by testing another network (for example, using cellular data instead of wifi). We’re tweaking these security settings to reduce their impact. In the meanwhile, feel free to give us a call at 888-248-0632 so we can take a look at your individual situation. Thanks for your patience!
3:07 PM (PST)
We have adjusted our security measures to reduce their impact, and you should be able to log in normally. If you have any trouble logging in, please give us a call at 888-248-0632.