Electronic transfers and deposits arrived a few hours later than usual.
February 10th 2016
6:02 AM (PST)
We’re investigating a delay in posting electronic transfers and deposits. We’ll update here as we gather more information. If you have questions or need support, please send us a message or give us a call.
7:08 AM (PST)
We’ve discovered that electronic transfers and deposits are delayed. We’re working on resolving this, and we’ll keep you posted here as we make progress. We are getting a lot of calls right now, so it will take a little longer than usual to reach us over the phone. Thank you for your patience!
8:34 AM (PST)
We’re still working to post these delayed deposits and transfers. We understand the situation is urgent, and resolving it is our highest priority.
9:24 AM (PST)
We've located the cause of the delay, and we're making progress on resolving it.
9:47 AM (PST)
We've resolved the cause of the delay, and if you received a deposit or transfer today, you'll see it appear in your account within a few minutes. If you have questions or there's anything else we can do to help, please send us a message or give us a call at 888-248-0632.