Duplicated Check Deposits (Resolved)

Some check deposits were duplicated and posted twice. We reversed the duplicates.

January 9th 2016

8:22 AM (PST) – Saturday, Jan. 9: We have received reports of check deposits from yesterday posting again this morning. Our team is investigating and we will update shortly. If you have questions, feel free to reach out via Support Message, or call us at 1-888-248-0632.

9:35 AM (PST) – Saturday, Jan. 9: Our team has confirmed that a subset of check deposits that posted yesterday (1/8/16) are being duplicated today. We are working to remove these duplicates and will update here as we make progress. Don’t hesitate to send us a message or give us a call at 1-888-248-0632 if you have any questions.

8:05 AM (PST) – Sunday, Jan. 10: We’ve reached out to affected customers and are finalizing a plan to reverse the duplicate deposits. We’ll continue to report here with any updates.

6:00 AM (PST) – Tuesday, Jan. 12: All duplicated deposits have been reversed.

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