Payments are currently unavailable; you won’t be able to schedule or view payments. Our team is investigating, and we’ll update here as we make progress.
2 day streak!
Scheduled Maintenance

While we performed maintenance, transactions took longer than usual to appear in Activity and some features were briefly unavailable.

22 day streak!
Delayed Transfers

Instant Transfers and Shared Transfers were delayed for a short period of time for some customers.

Time Sensitive Maintenance

It’s taking longer than usual for our customer relations team to answer calls right now due to time-sensitive maintenance. We'll be done at 10:05 a.m. PT; please give us a call back then. If you're a customer in an emergency situation, you can hold on the line to speak with an agent as soon as one is available. Thanks for your patience!

4 day streak!
Scheduled Maintenance

While we performed maintenance, transactions took longer than usual to appear in Activity and some features were briefly unavailable.

8 day streak!
Delay in External Account Transfers

Incoming External Account transfers were delayed for some customers.

19 day streak!
Statements Unavailable

Statements were unavailable for a short time.

1 day streak!
Card Transactions and Upkeep

Aspects of card functionality were unavailable or altered for some time.

2 day streak!
Scheduled Maintenance

Maintenance was scheduled to be performed on some card functions.

6 day streak!
Statements Unavailable

Statements were unavailable for a short time.

2 day streak!
Statements Unavailable

Statements were unavailable for a short time.

2 day streak!
Photo Check Deposit Unavailable

We were experiencing difficulties accepting Photo Check Deposits.

1 day streak!
Statements Unavailable

Statements were unavailable for a short time.

1 day streak!
Delays in Several Systems

Some customers are reporting seeing inaccurate balances of $0.00. We have also received reports that some customers are experiencing failed attempts to make Instant Transfers, as well as an inability to block and unblock Simple cards. Account statements may not be accessible. Our team is addressing the source of these issues, and we’ll update here as we gain new information.

5 day streak!
Statements Unavailable

Statements were unavailable for a short time.

9 day streak!
Intermittent Card Declines

Some card transactions were incorrectly declined for a brief period of time.

Transactions delayed for some customers

Some customers' transactions took longer than usual to be displayed in their Activity.

7 day streak!
Delays in Activity and Balance Updates

Some customers experienced delays in activity and balance updates.

17 day streak!
Log-in Intermittently Unavailable

Customers were unable to log into and load the Simple app or website for a short period of time.

7 day streak!
Log-ins Intermittently Unavailable

Some customers were unable to log-in for a brief period of time.

10 day streak!
Statements Intermittently Unavailable

Statements were intermittently unavailable for a short time.

18 day streak!
Delays in Activity Feed

Some customers experienced delays in the activity feed.

16 day streak!
Delays in Activity and Balance Updates

Some customers experienced delays in activity and balance updates.

5 day streak!
Phone Support Unavailable

For an hour or two, some phone calls were not going through successfully.

11 day streak!
Push notifications intermittently unavailable

Push notifications were unavailable for a short time.

8 day streak!
Passphrase Reset & Photo Check Deposit Intermittently Unavailable

For a few hours, some customers were unable to submit deposits or reset their passphrase because our web provider wasn't fully available.

18 day streak!
Sign-ins Unavailable

Customers were unable to log in for about two hours.

1 day streak!
Delays in Activity and Balance Updates

Some transactions are taking longer than normal to appear in the Activity feed and Available Balance, though they've been processed successfully. Some customers are also experiencing delays with Instant Transfers. Our team is addressing the source of the delay, and we’ll continue update here as we gain new information. If you need support in the meantime, give us a call at 1-888-248-0632.

1 day streak!
Delays in Activity and Balance Updates

Some customers experienced delays in activity and balance updates.

Statements Intermittently Unavailable

Statements were intermittently unavailable for some customers.

7 day streak!
Temporary Delay in Transfers and Deposits

Transfers and deposits were delayed for a small number of customers.

3 day streak!
Instant Transfers and Card Management Intermittently Unavailable

For about 30 minutes, some customers were unable to send Instant transfers or block, unblock, or activate their cards.

Card Activation and Simple Instant Intermittently Unavailable

Card activation, blocking, and unblocking was unavailable for a few hours, while Instant transfers were delayed or unsuccessful.

23 day streak!
Balances Intermittently Unavailable

We've resolved the underlying issues causing balance display isuses. Some customers may not see certain previous transactions in their activity feed, but all new transactions will post normally. If you have questions or concerns, send us a message or give us a call at 1-888-248-0632.

17 day streak!
Web Log-ins Intermittently Unavailable

A few customers were briefly unable to sign in on the web.

10 day streak!
Balance & Activity Updates Delayed

Some transactions, including Instant transfers, took up to two hours to appear in the Activity list after processing.

4 day streak!
Instant Transfers Intermittently Unavailable

Instant transfers were intermittently unavailable for about an hour.

1 day streak!
Card Activation & Instant Intermittently Unavailable

Instant transfers and card activation were intermittently unavailable for several hours, and some customers were unable to take the next step in moving their accounts to BBVA Compass.

1 day streak!
Balance & Activity Updates Delayed

Transactions took several hours longer than usually to appear in Activity.

1 day streak!
Balance & Activity Updates Delayed

For several hours, transactions were going through yet taking longer than usual to appear within the app.

Card Activation & Payments Intermittently Unavailable

Some customers were unable to activate their cards or schedule payments for a brief period of time.

19 day streak!
Photo Check Deposit Intermittently Unavailable

We were experiencing intermittent difficulties accepting Photo Check Deposits which has been resolved.

13 day streak!
Log-ins Intermittently Unavailable

Some customers were unable to log in or submit transfers & deposits for a brief period of time.

4 day streak!
Web Log-in Unavailable

Our website was offline for several hours due to an outage with our web provider.

2 day streak!
Card Activation, Instant Transfers, and Photo Check Deposit Intermittently Unavailable

Card Activation, Instant Transfer, and Photo Check Deposit were unavailable for a short period of time.

Instant Transfers Briefly Unavailable

Instant transfers were unavailable for about 10 minutes while we completed time-sensitive maintenance.

3 day streak!
New Transactions Not Loading

Some transactions were not showing and push notifications were not going through.

14 day streak!
Transactions Not Loading

Transactions and balances did not load for a short period of time.

1 day streak!
Deposits & Transfers Delayed

For a short period, transfers and deposits had a delay in posting to customer's accounts.

1 day streak!
Transactions Not Displaying

Transactions and balances were not displayed for a short period of time.

32 day streak!
Scheduled Maintenance

We'll be performing scheduled maintenance this evening between the hours of 12 and 3 a.m. Pacific. During the maintenance window, the following features will be briefly unavailable: sending us a support message, scheduling Payments & Transfers, and Photo Check Deposit. There will also be a brief period where Safe-to-Spend, Goals, and Activity will not load. This maintenance will not affect card purchases and previously scheduled transactions—they'll be processed normally. We’ll update here when the maintenance begins and when it is completed. If you have questions or need support, please give us a call at 888-248-0632. Thank you!

16 day streak!
Card Maintenance, Simple Instant, and Activity Feed Delays

A small number of customers were temporarily unable to block, unblock, or activate their cards, or use Simple Instant.

Phone Support Line Intermittently Unavailable

Phone calls were intermittently unavailable for a period of time.

3 day streak!
Web Sign-In Intermittently Unavailable

A security update caused log-in difficulties for a few customers.

20 day streak!
Scheduled Maintenance

We're currently performing scheduled maintenance. While it's underway, you'll be unable to log in to your account. Card purchases, deposits, and transfers will not be affected, and they'll go through normally. We'll update here when the maintenance is complete. Thank you for your patience!

9 day streak!
Website and Mobile Intermittently Unavailable

Our website and mobile apps were intermittently unavailable, and some transitions took longer than usual to appear in the Activity list.

4 day streak!
Deposits and Transfers Delayed

Deposits and electronic transfers were delayed

21 day streak!
Scheduled Maintenance

We're currently performing scheduled maintenance, and we expect to have it finished within 30 minutes. While the maintenance is underway, you won't be able to log into your account, but card swipes and previously scheduled transactions will go through normally. We'll update here when we're finished. Thanks for your patience!

3 day streak!
Phone Lines Unavailable

Our phone lines were unavailable for a period of time.

5 day streak!
Check Deposits Delayed

The funds from photo check deposits arrived a little later than usual.

5 day streak!
Scheduled Maintenance

We're currently performing scheduled maintenance, which will last until about 6 a.m. ET (3 a.m. PT). During this time, parts of the app may not load, and the following features will be briefly unavailable: sending a support message, scheduling Payments & Transfers, Instant transfers, block/unblock card, and Photo Check Deposit. Transactions (including card transactions) won't be impacted, so they'll go through as normal. We'll post an update when the maintenance is complete. If you need support, please give us a ring at 888-248-0632. Thank you!

14 day streak!
Deposits and Transfers Delayed

Deposits and Transfers were delayed.

6 day streak!
Scheduled Maintenance

The website and app were unavailable for about two hours while we performed scheduled maintenance.

8 day streak!
Deposits and Transfers Delayed

Deposits and Transfers came in later than usual.

26 day streak!
Scheduled Maintenance

We performed scheduled maintenance on Payments, Instant Transfers and Photo Check Deposits.

High Phone Call Volume

At this time we are no longer receiving a high volume of phone calls, so there won't be a delay in reaching us. Thanks!

1 day streak!
Goals balance not displaying

Goals balances weren't displaying properly

5 day streak!
Scheduled Maintenance

We performed scheduled maintenance on Payments and Instant transfers.

21 day streak!
Scheduled Maintenance

Some features were briefly unavailable for scheduled maintenance.

14 day streak!
Deposits and Transfers Delayed

Deposits and Transfers were delayed.

7 day streak!
Deposits and Transfers Delayed

Electronic transfers and deposits arrived a few hours later than usual.

26 day streak!
Photo Check Deposit Unavailable

Photo check deposits were unavailable for a short period of time.

5 day streak!
Duplicated Check Deposits

Some check deposits were duplicated and posted twice. We reversed the duplicates.

8 day streak!
Website Intermittently Unavailable

Our website and this status site were not loading consistently for an hour.

Deposits and Transfers Delayed

Deposits and Transfers were delayed.

27 day streak!
Some Card Transactions are Declining

Our card processor was unavailable for a period of time, resulting in declines.

1 day streak!
Scheduled Maintenance

Some features were briefly unavailable for scheduled maintenance.

19 day streak!
Duplicated Deposits and Transfers

Some deposits and transfers were posted twice. Our team reversed the extra transactions.

22 day streak!
Check Deposit Delays

The funds from check deposits arrived slightly later than usual.

5 day streak!
Some Balance Updates Delayed

There was a brief delay before deposits were made available for card purchases.

10 day streak!
Check Deposit Funds Delay

Check deposits arrived one day later than usual.

1 day streak!
Mobile Check Deposits Unavailable

Photo Check Deposits were unavailable for part of the day.

3 day streak!
Scheduled Maintenance

Some features were briefly unavailable for scheduled maintenance.

5 day streak!
Transaction Delays

For a period of time, there was a delay before recent transactions were reflected in the available balance.

7 day streak!
Scheduled Maintenance

Some transactions were slightly delayed due to scheduled maintenance.

27 day streak!
Web and Mobile Apps Intermittently Unavailable

Web and mobile apps were unavailable for a short period of time.

1 day streak!
Card management and some transfers delayed

Card management and some transfers were delayed for about one hour.

Photo Check Deposit Unavailable

Photo Check Deposit was unavailable for a short period of time.

48 day streak!
Scheduled Maintenance

The maintenance is complete and all features are working normally again.

External Accounts are Unavailable

External Accounts were unavailable for about ten minutes.

4 day streak!
Scheduled Maintenance

The maintenance is complete and all features are working normally again.

3 day streak!
Investigating Balance Update Delay

Balance updates were delayed for a small number of customers, updating by 2:30pm EDT.

17 day streak!
Some Transfers and Deposits Delayed

Transfers and deposits were delayed for a small number of customers.

8 day streak!
Deposits & Transfers Delayed

A small number of deposits and interbank transfers were delayed.

3 day streak!
Scheduled Maintenance

We performed scheduled maintenance on the Activity list, causing transactions to be unavailable for 10 minutes.

8 day streak!
Transaction Posting Delays

We have resolved the source of the delay, and all delayed transactions have successfully posted.

6 day streak!
Photo Check Deposit Disruption

Photo Check Deposit was unavailable for a brief period.

2 day streak!
Delayed Electronic Transfers and Check Deposits

Check and wire deposits were slightly delayed, posting by 11 a.m. EDT.

4 day streak!
Activity and Safe-to-Spend Intermittently Unavailable

Activity and Safe-to-Spend were not loading for some customers, and Photo Check Deposits was briefly unavailable.

Deposit and Transfers Delayed

Deposits and transfers were delayed, posting by 10:30 a.m. ET (7:30 a.m. PT).

2 day streak!
Delayed Electronic Transfers and Check Deposits

Check and wire deposits were made available about 45 minutes later than usual.

Delayed Electronic Transfers and Check Deposits

We experienced a brief delay in posting check and wire deposits.

4 day streak!
Delayed Deposits & Transfers

For a short period, transfers and deposits had a delay in posting to customer's accounts.

17 day streak!
Mobile Disruption

For a brief period, customers were unable to reach Simple on mobile applications.

37 day streak!
Delays in Check and Wire Deposits

We experienced a brief delay in posting check and wire deposits, which was resolved within the hour.

23 day streak!
Activity Delays

For about 2 hours, customer activity was delayed in showing up on the account.

Safe-to-Spend

Safe-to-Spend was unavailable for a small number of customers. In addition, a small number of check holds that were set to expire had persisted on customer accounts.

6 day streak!
ACH Reversals

A small number of ACH transfers were displayed as reversals of the previous day's transactions.