Remote Deposit Capture is temporarily unavailable while we investigate issues with our partner. While this feature is disabled, customers will not be able to deposit checks using our mobile app. We’ll post here when we have more information, but please contact Customer Relations if you have any questions. Thanks! (^will 10:30 PST)
11:30 PST: The underlying issue is resolved and we’ve re-enabled RDC. Customers that attempted to use RDC while the feature was disabled may need to log out of their app before the feature will be available on their phone again. Thanks for your patience! (^will)
Starting earlier this morning, some customers reported problems swiping their cards. We’ve been working closely with our partner to debug and resolve this issue. While we continue to work on this issue, swipes will continue to fail for some of our customers and those customers will be unable to create or edit payment contacts. Most customers should experience no problems, and all customers can continue to send payments or access their account data in our web and mobile apps as usual. We’ll update here soon; please contact our Customer Relations team if you have any questions. Thanks!
2:15 PM PST: We’ve resolved this issue. All Simple services are now functioning and customers should now be able to swipe, deposit, and make payments as usual. We’ll continue to address smaller issues related to this incident over the next day, but please get in touch with our Customer Relations team if you have any questions. Thanks for your patience!
Account creation has been disabled as we debug issues on our platform. This means invitations cannot be redeemed at present. We are actively working with our partners to resolve this as soon as possible and will update here shortly; thanks for your patience! (^jakedavis 10:22AM PST)
2:20 PM PST: We’ve re-enabled our account creation service and all services are now working well. Thanks for your patience!
Transactions are currently intermittently available in the web and mobile applications. Swipes, payments, and support messages are all working. We’ll update here when we’ve resolved the issue. Thanks for your patience! (^ctb 12:40 PM PST)
Resolved! Transactions are available again. If you have any issues please reach out to Customer Relations from the web or mobile app. Thanks! (^ctb 12:52 PM PST)
Transactions are currently unavailable in the web and mobile applications. Swipes, payments, and support messages are all working. We’ll update here when we’ve resolved the issue loading transactions. Thanks for your patience! (^will)
5:17 PM PST: And we’re back. Transactions are loading and all other services are online. Thanks! (^will)
We’re currently experiencing an issue that is affecting logins to our web and mobile apps, and is also causing our phone support line to be unavailable. You can still reach Customer Relations at firstname.lastname@example.org. We’ll update as things develop. Thanks for your patience! (^ctb 20:21:50 PST)
Update: Logins to our web and mobile application are now succeeding and the phone support line is available again. We’re still debugging issues with our onboarding, so new customers cannot redeem invites at this time. We’ll update when we’ve resolved that issue. Thanks! (^will 21:05 PST)
Resolved: Onboarding is back on and invites can be redeemed now. If you encounter any issues, please contact Customer Relations at 888-248-0632 or email@example.com. Thanks! (^ctb 21:41:55 PST)
Tonight, Friday, January 18th, 2013 from 8PM PST until Midnight PST, Photo Check Deposit will be intermittently available while our partner performs routine maintenance on its systems. If you have any questions please contact Customer Relations at 888-248-0632 or by signing in to the web or mobile apps and sending us a message. Thanks! (^ctb 2:40 PM PST)