Simple Status

RDC maintenance: 8:00 PM Pacific

wcmaier — Sun, 16 Jun 2013 19:42:30 +0000

Our RDC check deposit service will be undergoing maintenance this evening from 8:00 PM Pacific to 12:00 AM Pacific. During this time, customers will not be able to deposit checks using the Simple app. All other Simple services will be available during the maintenance window. Please contact our Customer Relations team if you have any questions.

Site and mobile login issues

Chris Brentano — Wed, 22 May 2013 19:59:44 +0000

12:59PM PDT: We’re currently experiencing issues with logins to the web site and mobile applications. Card swipes and ATM withdrawals are not affected. Please contact Customer Relations if you have any questions or concerns. Thanks! (^ctb)

1:17PM PDT: Logins on both web and mobile are functioning normally again. We’re still investigating some reports of activity feeds not loading. We’ll update here again in 15 minutes, thanks! (^ctb)

1:28PM PDT: All clear. All services are back to normal. If you encounter any issues please contact Customer Relations. Thank you! (^ctb)

Site Login Issues

jake — Tue, 14 May 2013 00:59:07 +0000

6:02 PDT: We are presently experiencing issues with logins and loading activity. Card swipes are not affected. Please feel free to contact our Customer Relations team with any and all questions. We will update here shortly and thank you for your patience (^jake).

6:16 PDT: We’re still debugging and will continue updating every 15 minutes (^jake).

6:43 PDT: We believe we have resolved the issue and are calling all clear. Please let our Customer Relations team know if you continue to have troubles or if you have any questions. We appreciate your understanding (^jake).

Scheduled maintenance: card swipes

wcmaier — Mon, 22 Apr 2013 10:17:26 +0000

At 03:30 PDT, our processing partner partner will undergo a one-hour long scheduled maintenance session to enhance their capacity. During this time, customers will be unable to use their cards for purchases or make ATM withdrawals. We’ll update here as the maintenance proceeds. Please contact our Customer Relations team if you have any questions. Thanks! (^will)

04:30 PDT: All done! Thanks for waiting up with us; please let Customer Relations know if you have any questions. (^will)

Intermittent card usage issues

Chris Brentano — Sat, 13 Apr 2013 21:30:17 +0000

14:28 PT: We’re currently investigating reports of intermittent PIN/signature purchases and ATM withdrawals being declined. This is only affecting a small number of customers. We’ll update here as things progress. Please contact Customer Relations if you have any questions. Thanks! (^ctb)

15:00 PT: We’re still getting sporadic reports from customers. We’ll update here at 15:30 or as soon as we know more. Thanks! (^ctb)

15:30 PT: Still tracking intermittent issues. We’ll update at 16:00 or as soon as we know more. Thanks for your patience! (^ctb)

16:00 PT: We’ve received a few more reports in the last half hour but are working with our processor partner to resolve the issue. We’ll update at 16:30 or sooner as things develop. Thank you! (^ctb)

16:40 PT: We’re still working on this issue and talking with affected customers. We’ll update again in 60 minutes or sooner if we have more info. Thanks! (^will)

17:50 PT: We’re making progress on the underlying issue and have received no new reports of declines. We hope to resolve this issue in the next hour with our processor partner. Thanks! (^will)

18:30 PT: This issue is resolved. We haven’t had any further reports of declines and are working with our partner to prevent further incidents like this. Thanks for your patience today; please contact our Customer Relations team if you have any questions! (^will)

Some swipes being declined

wcmaier — Sat, 06 Apr 2013 15:37:05 +0000

We’re investigating reports that some customers’ swipes are being incorrectly declined. We’ll update here with more information as soon as possible. Please contact our Customer Relations team if you have any questions. Thank you! (^will)

09:12 PT: We continue to receive sporadic reports of swipes being incorrectly declined. We’ll update here when we know more. (^will)

10:11 PT: This issue is resolved. We’re following up with customers whose transactions were incorrectly declined. Thanks for your patience! (^will)

RDC temporarily unavailable

wcmaier — Thu, 28 Feb 2013 17:56:03 +0000

We’ve disabled the remote deposit capture feature while we work with our partner to resolve some technical issues. While the feature is disabled, customers will not be able to deposit checks with our mobile app. We’ll update here as soon as we’re able to turn the feature back on. Thanks for your patience! (^will 09:55 PT)

Update 11:30 PT: This issue is resolved. Thanks for your patience! (^will)

RDC unavailable

wcmaier — Tue, 26 Feb 2013 18:30:45 +0000

Remote Deposit Capture is temporarily unavailable while we investigate issues with our partner. While this feature is disabled, customers will not be able to deposit checks using our mobile app. We’ll post here when we have more information, but please contact Customer Relations if you have any questions. Thanks! (^will 10:30 PST)

11:30 PST: The underlying issue is resolved and we’ve re-enabled RDC. Customers that attempted to use RDC while the feature was disabled may need to log out of their app before the feature will be available on their phone again. Thanks for your patience! (^will)

Swipes failing for some customers

wcmaier — Fri, 22 Feb 2013 18:56:28 +0000

Starting earlier this morning, some customers reported problems swiping their cards. We’ve been working closely with our partner to debug and resolve this issue. While we continue to work on this issue, swipes will continue to fail for some of our customers and those customers will be unable to create or edit payment contacts. Most customers should experience no problems, and all customers can continue to send payments or access their account data in our web and mobile apps as usual. We’ll update here soon; please contact our Customer Relations team if you have any questions. Thanks!

2:15 PM PST: We’ve resolved this issue. All Simple services are now functioning and customers should now be able to swipe, deposit, and make payments as usual. We’ll continue to address smaller issues related to this incident over the next day, but please get in touch with our Customer Relations team if you have any questions. Thanks for your patience!

Onboarding Unavailable

jakedavisl — Fri, 22 Feb 2013 18:22:34 +0000

Account creation has been disabled as we debug issues on our platform. This means invitations cannot be redeemed at present. We are actively working with our partners to resolve this as soon as possible and will update here shortly; thanks for your patience! (^jakedavis 10:22AM PST)

2:20 PM PST: We’ve re-enabled our account creation service and all services are now working well. Thanks for your patience!