Category Archives: Updates

Delays in Check and Wire Deposits

We are investigating a delay in posting check and wire deposits. We’ll update as we have more information. If you have questions or need support, please reach out to Customer Relations by sending us a message or giving us a call at 888-248-0632.

UPDATE 08:13 AM PST: We have resolved the source of the delay; check and wire deposits are processing as normal. If you have any further questions, please send us a message or give us a call at 888-248-0632.

Safe-to-Spend

We are investigating reports of Safe-to-Spend not loading for a small number of customers. We will provide an update once we have more information.

UPDATE 06:46 AM PST: Engineers have been able to isolate the problem and are working on a solution. Customers may experience difficulty loading their Activity and Payments & Transfers pages. Additionally a small number of customers may experience trouble with check deposits. If you have any questions, please contact Support by sending a message or calling us at 888-248-0632.

UPDATE 07:17 AM PST: Engineers have implemented a fix and the Activity and Payments & Transfers pages are loading as usual.

A small number of check holds that were due to expire this morning are persisting on customer accounts. Engineers are working to remove them. If your account is affected, please contact support for assistance.

UPDATE 09:10 PST: Engineers have resolved the incident and check holds are releasing as scheduled. If you have any questions, please contact Support by sending a message or calling us at 888-248-0632.

ACH Reversals

We are investigating errors in a small number of ACH (Automated Clearing House) transfers. The errors will be displayed as reversals of the previous day’s transactions. Our engineers are working on this now. If you have any questions, please contact Support by sending a message or calling us at 888-248-0632.

UPDATE 06:25 AM PST: Engineers are continuing their work on a resolution. We will provide an update in one hour unless new information is available.

UPDATE 07:35 AM PST: Engineers have found a resolution to the errors affecting ACH transfers and are working to apply a reversal to the erroneous transactions. We will provide an update in one hour or as more information becomes available.

UPDATE 08:10 AM PST: Engineers have reversed the erroneous ACH transactions. We now consider this issue resolved. If you have any questions, please contact Support by sending a message or calling us at 888-248-0632.

Minor Activity Maintenance

Our engineers are performing maintenance on the service that displays Account Activity. During this time, customers will be unable to view their transaction history, while all Simple card and account features will continue to operate normally. We will provide an update here once functionality is restored.

[03:38 PST] The maintenance is complete and activity is loading as normal. Thank you!

Database Maintenance

We are performing maintenance on a number of service databases. This will affect customers ability to login for a short period of time. During this maintenance there will be a minor disruption to transactions appearing in Activity and creating payments. We will provide an update as functionality of these individual services is restored.

UPDATE 03:15 AM PST: Maintenance around the login service has been completed. We are continuing on with the maintenance of other services.

UPDATE 03:55 AM PST: We have completed maintenance on payments and are continuing on with the maintenance of other services.

UPDATE 04:14 AM PST: We have completed our maintenance. All services are back online.

Service Database Maintenance

This morning we will be performing maintenance on a number of services. This work will cause a short delay in transactions appearing in Activity and a minor disruption in functionality around Goals and check deposits. We will provide an update once this maintenance is completed.

UPDATED 03:46 AM PST: Maintenance has been completed.

Additional Database Maintenance

We are performing maintenance on a number of service databases. This will cause a short delay in transactions appearing in Activity and a minor disruption in functionality around payments and check deposits. There will also be a short disruption in chat messages sent to Customer Support. We will provide an update once this maintenance has been completed.

UPDATED 03:57 AM PST: We have completed the work on transaction related services. Transactions performed during the maintenance window will begin showing up in Activity throughout the day. We are continuing our work on databases for other services and will provide an update once that work is completed.

UPDATED 05:17 AM PST: We have completed our scheduled database maintenance.