Category Archives: Updates

Web Application Down

[11:58 PDT] We are currently investigating the primary web application (bank.simple.com) being down. Mobile applications, ATM withdrawals, and card swipes are not affected. We will update shortly. Please contact our Customer Relations team with any questions. (^jake)

[12:02 PDT] The web application has returned to service and is now functionally normally.

Card Swipes Down

We are presently investigating reports of card swipes being unavailable. This includes ATM withdrawals. The Simple app is not affected. We are working closely with our partners to resolve this issue as soon as possible. Please reach out to our Customer Relations team with any questions or concerns. (^jake)

[4:23 PDT] We have resolved the issue and card activity should now be functioning as normal. If you continue to experience issues, please contact our Customer Relations team. (^jake)

Card Issues

10:34 ET: We’re currently investigating reports of card purchases being declined. We’re actively working on coordinating a fix. Thanks! (^Tom W)

11:00 ET: Card declines are intermittent. We’re continuing to investigate the cause of the issue. (^Tom W)

11:30 ET: The systems are recovering. Some card purchases will be successful, though not all. I will update this post when we deem the issue to be fully resolved. (^Tom W)

12:09 ET: This issue is fully resolved, all card swipes should be acting as normal. If you come across any issues, please feel free to contact Customer Support. Thanks! (^Tom W)

Goals Maintenance

[7:24 PDT] We are performing a brief maintenance of Goals, during which the feature will be unavailable. We expect this to last less than 30 minutes. All other functionality is unaffected, including ATM withdrawals and swipes. Please contact our Customer Relations team with any concerns or questions. Thank you! (^jake)

[7:41 PDT] The maintenance has been completed and the Goals feature is now live again.

Intermittent issues related to maintenance

Our engineers are debugging intermittent issues related to last night’s scheduled maintenance (see our other blog post for more information). We’ll update here as we make progress. Thanks! (^will)

11:15 PT: We’re still debugging a few issues in the infrastructure. Right now, customers are having problems confirming external accounts, activating or blocking cards, and redeeming invites to join Simple. We’re also working to reduce the time it takes for transactions to show up in Activity. All other services, including card swipes, payments, and other financial operations, are working as expected. (^will)

11:30 PT: We’ve disabled our onboarding system while we continue to debug. (^will)

12:30 PT: We continue to make progress on the underlying issues. (^will)

13:00 PT: We have resolved the issues affecting card activation and blocking/unblocking. (^will)

14:45 PT: We have resolved the issues that delayed passphrase reset and other automated mails. (^will)

15:45 PT: We have resolved issues affecting customers who redeemed invites to join Simple; onboarding is now enabled. (^will)

16:31 PT: We have resolved the issue causing delays in the time it takes for transactions to show up in Activity. (^dan)

17:20 PT: All systems are functioning normally. Thanks! (^dan)

Web and mobile applications down for scheduled maintenence

Our web, and mobile applications are currently offline for scheduled maintenance. Card swipes and ATM withdrawals will not be affected during this period. Please contact our Customer Relations team with any questions or concerns (^dan).

Update (3:00 PST): Maintenance is taking slightly longer than we originally anticipated. Thank you for your patience! (^dan)

Update (4:07 PST): Maintenance is complete and web and mobile applications are once again available. Thanks! (^dan)

Web app and mobile applications down for scheduled maintenence

Our web, and mobile applications are currently offline for scheduled maintenance. Card swipes and ATM withdrawals will not be affected during this period. Please contact our Customer Relations team with any questions or concerns (^dan).

Update (3:30 PST): Maintenance is taking longer than we originally anticipated. Thank you for your patience! (^dan)

Update (4:30 PST): Our engineers identified an issue that prevented us from completing our maintenance and have decided to reschedule for another night. We’ve restored access to our web and mobile applications. Again, thank you very much for your patience, and we apologize for the inconvenience. (^dan)

Instant and Payments Unavailable

Instant and Payments are presently unavailable. We are working with our partners to resolve this issue as soon as possible. Card swipes and ATM withdrawals are not affected. Please contact our Customer Relations team with any questions or concerns (^jake).

Update (12:13 PST): The issue has been resolved. Instant and Payments should now be fully functional. We appreciate your patience.

Support closing early due to weather

Due to inclement weather, Simple’s support will be closing at 5pm Pacific today. We’ll be back answering support messages and phone calls at 7am Pacific tomorrow morning.

In the meantime, send us a message or leave us a voicemail. As always, someone is on call 24/7 for emergencies.

Thanks so much for your understanding! As always, you can continue to check status.simple.com for updates. You can also take a look at isitsnowinginpdx.com or search #pdxtst on Twitter to watch the Rose City panic about our #snowpocalypse.

Payment name issue

Our engineers are investigating an issue where some customer’s payment names are displaying incorrectly. The affected payments were sent to their intended recipient with the correct name on the check. (^cameron 0929 PST)

3:15PM PST: We have resolved this issue and payments’ names are now displaying correctly. Thanks! (^will)