Category Archives: Updates

Network Issues

[13:14 PDT] We are investigating network issues in our infrastructure. Card swipes and ATM withdrawals are not affected. We will update as we know more. Thanks! (^jake)

[13:23 PDT] The network issues are resolved and services are operating normally. Thanks for your patience! (^jake)

Web and mobile access failure

Our engineers are investigating intermittent failure to load our web  and mobile applications. Financial operations, including swipes and deposits, are unaffected and continue to operate normally. We’ll continue to update here as we make progress. Thank you! (^will)

3:15 PM: We determined that our authentication service was unable to handle increased traffic. Our engineers increased the size of the cluster supporting this service to handle the increased load. Our monitoring now confirms that access to both the web and mobile applications has been restored. Thank you for your patience! (^will)

Intermittent Connectivity Issues

14:00 UTC, We are seeing intermittent performance issues with connecting to our web app,  mobile apps, and simple.com. Our engineers are aware of the solution and are working on it.

14:15 UTC, Connectivity should be back to normal. We believe we have fixed the problem and have introduced a small-term fix. We’re working on a long term fix in order to avoid this issue again.

Thanks!

Android service unavailable

2:00 PM PT: Our engineers are debugging an issue that is causing API requests to fail for Android devices. This issue is limited to Android; iOS and the web application are unaffected. All other operations, including swiper and deposits, are working as expected. We’ll update here soon. Thanks for your patience! (^will)

2:30 PM PT: This issue is now resolved. While attempting to resolve it, all access to bank.simple.com and both our iOS and Android API endpoints was disrupted; a complete fix is now in place. All services are operating normally. (^will)

Check deposit unavailable

[9:46 PDT] We are currently investigating an issue with check deposits. Until further notice, the mobile applications will publish an error during the check deposit flow and the check will not be uploaded for review. No other features are affected during this time. Please contact our Customer Relations team with any questions. Thank you! (^jake)

[10:04 PDT] The issue is resolved and check deposit has been reactivated. Thank you! (^jake)

Activity Feed Maintenance

[21:25 PDT] We are performing a minor maintenance on our transactions service which means balances and the activity feed will be unavailable for approximately 60 minutes. This maintenance does not affect card swipes, ATM withdrawals, or features such as ACH transfers and payments. At the end of the maintenance, activity will again load and the Safe-to-Spend balance will be normal. Thank you! (^jake)

[22:15 PDT] The maintenance is now complete. The activity feed should now be loading, and Safe-to-Spend should be correct. Please contact our Customer Relations team with any questions. Thanks! (^jake)

Some ATMs inaccessible

1130 AM PT: Our team is investigating reports that a subset of ATMs operated by the STAR and Allpoint networks are experiencing downtime. We are working with our partners to resolve this issue and will continue to share updates here. Please contact Customer Relations if you have any questions. Thanks! (^will)

1230 PM PT: All ATMs are now functioning as expected; this issue is resolved. Thanks for your patience! (^will)

Check Deposit Issues

[14:07 PDT] We are investigating issues with the Check Deposit feature. We suspect most, if not all, check deposits will fail at this time. We are working with our partner to resolve this issue as quickly as possible and will update when we know more (^jake).

[14:35 PDT] Our partner has confirmed the issue and is restoring service. We will update when service is restored (^jake).

[15:02 PDT] Service has now been restored. Please contact our Customer Relations team with followup questions or concerns. Thanks! (^jake)

Partial Site Unavailability

[17:55 PDT] We are currently experiencing partial unavailability due to a service disruption at Amazon Web Services. Card swipes are not affected, and the web and mobile applications will be partially available until the incident is cleared by Amazon. Please see http://status.aws.amazon.com/ for more updates, and reach out to our Customer Relations team with questions (^jake).

[18:31 PDT] We are still evaluating options to mitigate the incident. Our phone system is also affected. To reiterate, card swipes are not affected. We appreciate your patience (^jake).

[19:15 PDT] All Simple services are back online, including the phone system. We’re debugging continuing errors with our mobile API that are causing intermittent failures in our iOS and Android applications. We’ll update again here when we’ve resolved the mobile issues. Thanks! (^will)

[22:06 PDT] We have mitigated the infrequent mobile API failures and have completed further cleanup related to this evening’s incident. Please contact our CR team if you have any questions; thank you! (^will)

Check Deposits Down

[13:32 PDT] We are experiencing an unexpected downtime on our check deposit service. Other services, including card swipes, are not affected. We are working with our partners to swiftly resolve this issue. Please contact our Customer Relations team with questions (^jake).

[14:48 PDT] Our check deposit partner has confirmed the issue and is working to resolve presently. We’re working with them to fix the issue quickly and will continue to update as we know more. We appreciate your patience (^jake).

[16:25 PDT] The check deposit issue has been resolved. Customers will need to re-deposit checks sent during this downtime. We apologize for the inconvenience. Please reach out to our Customer Relations team with further inquiries (^jake).