Category Archives: Updates

ACH Reversals

We are investigating errors in a small number of ACH (Automated Clearing House) transfers. The errors will be displayed as reversals of the previous day’s transactions. Our engineers are working on this now. If you have any questions, please contact Support by sending a message or calling us at 888-248-0632.

UPDATE 06:25 AM PST: Engineers are continuing their work on a resolution. We will provide an update in one hour unless new information is available.

UPDATE 07:35 AM PST: Engineers have found a resolution to the errors affecting ACH transfers and are working to apply a reversal to the erroneous transactions. We will provide an update in one hour or as more information becomes available.

UPDATE 08:10 AM PST: Engineers have reversed the erroneous ACH transactions. We now consider this issue resolved. If you have any questions, please contact Support by sending a message or calling us at 888-248-0632.

Minor Activity Maintenance

Our engineers are performing maintenance on the service that displays Account Activity. During this time, customers will be unable to view their transaction history, while all Simple card and account features will continue to operate normally. We will provide an update here once functionality is restored.

[03:38 PST] The maintenance is complete and activity is loading as normal. Thank you!

Database Maintenance

We are performing maintenance on a number of service databases. This will affect customers ability to login for a short period of time. During this maintenance there will be a minor disruption to transactions appearing in Activity and creating payments. We will provide an update as functionality of these individual services is restored.

UPDATE 03:15 AM PST: Maintenance around the login service has been completed. We are continuing on with the maintenance of other services.

UPDATE 03:55 AM PST: We have completed maintenance on payments and are continuing on with the maintenance of other services.

UPDATE 04:14 AM PST: We have completed our maintenance. All services are back online.

Service Database Maintenance

This morning we will be performing maintenance on a number of services. This work will cause a short delay in transactions appearing in Activity and a minor disruption in functionality around Goals and check deposits. We will provide an update once this maintenance is completed.

UPDATED 03:46 AM PST: Maintenance has been completed.

Additional Database Maintenance

We are performing maintenance on a number of service databases. This will cause a short delay in transactions appearing in Activity and a minor disruption in functionality around payments and check deposits. There will also be a short disruption in chat messages sent to Customer Support. We will provide an update once this maintenance has been completed.

UPDATED 03:57 AM PST: We have completed the work on transaction related services. Transactions performed during the maintenance window will begin showing up in Activity throughout the day. We are continuing our work on databases for other services and will provide an update once that work is completed.

UPDATED 05:17 AM PST: We have completed our scheduled database maintenance.

Investigating Erroneous Declines

We’re investigating an issue that is causing discrepancies with customer balances in our card authorization system. This is resulting in erroneous declines. Engineers are working on both a short term and a long term fix to resolve this issue. This issue is not affecting customers’ actual recorded balance.

If you have any questions or need help with a decline, please contact Customer Support by calling 888-248-0632.

UPDATED 09:40 AM PST: Engineers have identified a possible solution for fixing the issue and are performing the work necessary to resolve the balance inconsistencies. We will provide more information as it becomes available.

UPDATED 10:50 AM PST: Engineers have resolved the core issue and are working on a small number of remaining discrepancies.

UPDATED 11:32 AM PST: Engineers have resolved the remaining issues. If you have any questions about your account or need help, please contact Customer Support.

Phone Maintenance

We are performing routine maintenance on Simple’s phone systems. During this time you will be unable to reach Simple Customer Relations by phone. Transactions will not be affected and your card will work as normal. You can still reach Customer Relations via support message in the web or mobile apps or by email at support@simple.com.

We will provide an update when this maintenance has been completed.

UPDATED 8:44 PM PST: Maintenance has been completed.