Due to inclement weather, Simple’s support will be closing at 5pm Pacific today. We’ll be back answering support messages and phone calls at 7am Pacific tomorrow morning.
In the meantime, send us a message or leave us a voicemail. As always, someone is on call 24/7 for emergencies.
Thanks so much for your understanding! As always, you can continue to check status.simple.com for updates. You can also take a look at isitsnowinginpdx.com or search #pdxtst on Twitter to watch the Rose City panic about our #snowpocalypse.
An internal systems error prevented logins to the web and mobile applications from 00:30 to 01:00 PT this morning. Our engineers have resolved the underlying issue and service is restored. We’ll continue to monitor the underlying systems and prevent further disruption. Thanks! (^will)
1230 PT: We’re debugging an issue that prevented Goal contributions from running over the weekend. Financial operations including deposits, payments, and swipes are not affected. We’ll update here periodically while we investigate. Please contact our Customer Relations team if you have any questions. Thanks! (^will)
1400 PT: We identified the bug and deployed a fix; Goal contributions are running normally now. All other services are operating as expected. Thanks for your patience! (^will)
0650 PT: We are investigating issues processing deposits this morning. All other financial and systems operations are unaffected. We’ll update here with more information. Thanks! (^will)
0725 PT: All deposits have now been processed. (^cameron)
19:00 PT: We’ve begun a scheduled maintenance on our RDC feature. We expect the maintenance to be complete by 23:00 PT. During this maintenance, mobile check deposit will be unavailable in both our iOS and Android apps. We’ll update here when the maintenance is done. Thanks!
23:21 PT: Maintenance is all done. Photo Check Deposit is back up!
0730 PT: We are investigating issues processing deposits this morning. All other financial and systems operations are unaffected. We’ll update here with more information. Thanks! (^will)
0845 PT: We have identified the issue that delayed deposit processing this morning. We’re working with our partners to process the data now. We’ll update again when the issue is resolved.
0930 PT: All deposits have now been processed. We’re working with our partners to improve the processing system and avoid similar issues in the future. Thanks — please contact our Customer Relations team if you have any questions.
2013-10-21 14:00 PT We noticed earlier today that some customers were not receiving push notifications. We’re investigating this problem with our partners and will update tomorrow, 2013-10-22, with more information. Please contact our Customer Relations team if you have any other questions. Thanks! (^will)
2013-10-22 10:30 PT We’ve pushed an updated version of our Android app that restores push functionality. Customers should update to version 220.127.116.11 to get the fix. (^will)
12:20 PM PDT: We’re investigating an issue that causes web and mobile transactions to load slowly in the Activity view. Card swipes, ATM withdrawals, and other financial operations are not affected. Please contact Customer Relations if you have any questions. Thanks! (^will)
1:00 PM PDT: Transactions are loading successfully now. Thanks!
Our RDC check deposit service will be undergoing maintenance this evening from 8:00 PM Pacific to 12:00 AM Pacific. During this time, customers will not be able to deposit checks using the Simple app. All other Simple services will be available during the maintenance window. Please contact our Customer Relations team if you have any questions.
At 03:30 PDT, our processing partner partner will undergo a one-hour long scheduled maintenance session to enhance their capacity. During this time, customers will be unable to use their cards for purchases or make ATM withdrawals. We’ll update here as the maintenance proceeds. Please contact our Customer Relations team if you have any questions. Thanks! (^will)
04:30 PDT: All done! Thanks for waiting up with us; please let Customer Relations know if you have any questions. (^will)