Author Archives: wcmaier

Check processing errors

Our engineers are investigating an issue processing mobile check submission. All other financial operations are working as expected. We’ll update here as we know more. Thanks! (^will)

10:12PT: We’re still investigating check submission issues, all other features remain unaffected. Thanks for your patience! (^ctb)

10:28PT: We’ve resolved the underlying issue; check deposits will submit successfully now. All systems normal. Thank you! (^ctb)

Intermittent issues related to maintenance

Our engineers are debugging intermittent issues related to last night’s scheduled maintenance (see our other blog post for more information). We’ll update here as we make progress. Thanks! (^will)

11:15 PT: We’re still debugging a few issues in the infrastructure. Right now, customers are having problems confirming external accounts, activating or blocking cards, and redeeming invites to join Simple. We’re also working to reduce the time it takes for transactions to show up in Activity. All other services, including card swipes, payments, and other financial operations, are working as expected. (^will)

11:30 PT: We’ve disabled our onboarding system while we continue to debug. (^will)

12:30 PT: We continue to make progress on the underlying issues. (^will)

13:00 PT: We have resolved the issues affecting card activation and blocking/unblocking. (^will)

14:45 PT: We have resolved the issues that delayed passphrase reset and other automated mails. (^will)

15:45 PT: We have resolved issues affecting customers who redeemed invites to join Simple; onboarding is now enabled. (^will)

16:31 PT: We have resolved the issue causing delays in the time it takes for transactions to show up in Activity. (^dan)

17:20 PT: All systems are functioning normally. Thanks! (^dan)

Support closing early due to weather

Due to inclement weather, Simple’s support will be closing at 5pm Pacific today. We’ll be back answering support messages and phone calls at 7am Pacific tomorrow morning.

In the meantime, send us a message or leave us a voicemail. As always, someone is on call 24/7 for emergencies.

Thanks so much for your understanding! As always, you can continue to check status.simple.com for updates. You can also take a look at isitsnowinginpdx.com or search #pdxtst on Twitter to watch the Rose City panic about our #snowpocalypse.

Login temporarily unavailable

An internal systems error prevented logins to the web and mobile applications from 00:30 to 01:00 PT this morning. Our engineers have resolved the underlying issue and service is restored. We’ll continue to monitor the underlying systems and prevent further disruption. Thanks! (^will)

Delays in Goal contributions

1230 PT: We’re debugging an issue that prevented Goal contributions from running over the weekend. Financial operations including deposits, payments, and swipes are not affected. We’ll update here periodically while we investigate. Please contact our Customer Relations team if you have any questions. Thanks! (^will)

1400 PT: We identified the bug and deployed a fix; Goal contributions are running normally now. All other services are operating as expected. Thanks for your patience! (^will)

Delay processing deposits

0650 PT: We are investigating issues processing deposits this morning. All other financial and systems operations are unaffected. We’ll update here with more information. Thanks! (^will)

0725 PT: All deposits have now been processed. (^cameron)

RDC maintenance

19:00 PT: We’ve begun a scheduled maintenance on our RDC feature. We expect the maintenance to be complete by 23:00 PT. During this maintenance, mobile check deposit will be unavailable in both our iOS and Android apps. We’ll update here when the maintenance is done. Thanks!

23:21 PT: Maintenance is all done.  Photo Check Deposit is back up!

Delay processing deposits

0730 PT: We are investigating issues processing deposits this morning. All other financial and systems operations are unaffected. We’ll update here with more information. Thanks! (^will)

0845 PT: We have identified the issue that delayed deposit processing this morning. We’re working with our partners to process the data now. We’ll update again when the issue is resolved.

0930 PT: All deposits have now been processed. We’re working with our partners to improve the processing system and avoid similar issues in the future. Thanks — please contact our Customer Relations team if you have any questions.

Investigating Android push notifications

2013-10-21 14:00 PT We noticed earlier today that some customers were not receiving push notifications. We’re investigating this problem with our partners and will update tomorrow, 2013-10-22, with more information. Please contact our Customer Relations team if you have any other questions. Thanks! (^will)

2013-10-22 10:30 PT We’ve pushed an updated version of our Android app that restores push functionality. Customers should update to version 1.4.1.0 to get the fix. (^will)

Intermittent failure loading transactions

12:20 PM PDT: We’re investigating an issue that causes web and mobile transactions to load slowly in the Activity view. Card swipes, ATM withdrawals, and other financial operations are not affected. Please contact Customer Relations if you have any questions. Thanks! (^will)

1:00 PM PDT: Transactions are loading successfully now. Thanks!