Author Archives: wcmaier

Web and mobile access failure

Our engineers are investigating intermittent failure to load our web  and mobile applications. Financial operations, including swipes and deposits, are unaffected and continue to operate normally. We’ll continue to update here as we make progress. Thank you! (^will)

3:15 PM: We determined that our authentication service was unable to handle increased traffic. Our engineers increased the size of the cluster supporting this service to handle the increased load. Our monitoring now confirms that access to both the web and mobile applications has been restored. Thank you for your patience! (^will)

Android service unavailable

2:00 PM PT: Our engineers are debugging an issue that is causing API requests to fail for Android devices. This issue is limited to Android; iOS and the web application are unaffected. All other operations, including swiper and deposits, are working as expected. We’ll update here soon. Thanks for your patience! (^will)

2:30 PM PT: This issue is now resolved. While attempting to resolve it, all access to bank.simple.com and both our iOS and Android API endpoints was disrupted; a complete fix is now in place. All services are operating normally. (^will)

Some ATMs inaccessible

1130 AM PT: Our team is investigating reports that a subset of ATMs operated by the STAR and Allpoint networks are experiencing downtime. We are working with our partners to resolve this issue and will continue to share updates here. Please contact Customer Relations if you have any questions. Thanks! (^will)

1230 PM PT: All ATMs are now functioning as expected; this issue is resolved. Thanks for your patience! (^will)

Delays sending emails

We’re debugging delays sending emails this afternoon, including passphrase reset messages. Our email provider has confirmed the issue and are working to resolve it now. We’ll update here when we have more information; thanks for your patience! (^whilp)

Our provider resolved these issues last night; we no longer observe delays sending mail.

Check processing errors

Our engineers are investigating an issue processing mobile check submission. All other financial operations are working as expected. We’ll update here as we know more. Thanks! (^will)

10:12PT: We’re still investigating check submission issues, all other features remain unaffected. Thanks for your patience! (^ctb)

10:28PT: We’ve resolved the underlying issue; check deposits will submit successfully now. All systems normal. Thank you! (^ctb)

Intermittent issues related to maintenance

Our engineers are debugging intermittent issues related to last night’s scheduled maintenance (see our other blog post for more information). We’ll update here as we make progress. Thanks! (^will)

11:15 PT: We’re still debugging a few issues in the infrastructure. Right now, customers are having problems confirming external accounts, activating or blocking cards, and redeeming invites to join Simple. We’re also working to reduce the time it takes for transactions to show up in Activity. All other services, including card swipes, payments, and other financial operations, are working as expected. (^will)

11:30 PT: We’ve disabled our onboarding system while we continue to debug. (^will)

12:30 PT: We continue to make progress on the underlying issues. (^will)

13:00 PT: We have resolved the issues affecting card activation and blocking/unblocking. (^will)

14:45 PT: We have resolved the issues that delayed passphrase reset and other automated mails. (^will)

15:45 PT: We have resolved issues affecting customers who redeemed invites to join Simple; onboarding is now enabled. (^will)

16:31 PT: We have resolved the issue causing delays in the time it takes for transactions to show up in Activity. (^dan)

17:20 PT: All systems are functioning normally. Thanks! (^dan)

Support closing early due to weather

Due to inclement weather, Simple’s support will be closing at 5pm Pacific today. We’ll be back answering support messages and phone calls at 7am Pacific tomorrow morning.

In the meantime, send us a message or leave us a voicemail. As always, someone is on call 24/7 for emergencies.

Thanks so much for your understanding! As always, you can continue to check status.simple.com for updates. You can also take a look at isitsnowinginpdx.com or search #pdxtst on Twitter to watch the Rose City panic about our #snowpocalypse.

Login temporarily unavailable

An internal systems error prevented logins to the web and mobile applications from 00:30 to 01:00 PT this morning. Our engineers have resolved the underlying issue and service is restored. We’ll continue to monitor the underlying systems and prevent further disruption. Thanks! (^will)

Delays in Goal contributions

1230 PT: We’re debugging an issue that prevented Goal contributions from running over the weekend. Financial operations including deposits, payments, and swipes are not affected. We’ll update here periodically while we investigate. Please contact our Customer Relations team if you have any questions. Thanks! (^will)

1400 PT: We identified the bug and deployed a fix; Goal contributions are running normally now. All other services are operating as expected. Thanks for your patience! (^will)

Delay processing deposits

0650 PT: We are investigating issues processing deposits this morning. All other financial and systems operations are unaffected. We’ll update here with more information. Thanks! (^will)

0725 PT: All deposits have now been processed. (^cameron)