Monthly Archives: December 2012

Swipes, ATM being declined; Activation line unavailable

Resolved! All services are restored and operating normally. Both we and our transaction partner are continuing to monitor the situation for any fallout but we’re confident that everything is back to normal. Again, if you have any questions, please contact Customer Relations at 888-248-0632 or support@simple.com. Thanks everyone for your patience and Happy New Year! (^ctb 20:09 12/31/2012)

Update: The activation line is back up, card swipes (purchases) are working, and sending payments is good, but we’re still seeing intermittent ATM issues. We’ve also re-enabled signups for new customers. We’re still watching everything but things are coming about. We’ll send an all clear once we’ve confirmed everything is back online! (^ctb 19:06, 12/31/2012)

Update: We’ve temporarily disabled new signups while we work with our partner on resolving the underlying issues. If you have any questions please contact Customer Relations at 888-248-0632 or support@simple.com. Thanks! (^ctb 16:39, 12/31/2012)

As of approximately 4:15 PM PST today, Simple card swipes are being declined, ATM access is unavailable, and the card activation line for new customers is unavailable. We’re working with our transaction partner to resolve this issue as soon as possible. We’ll update here as we learn more about the issue. Thanks for your patience! (^ctb 16:22, 12/31/2012)

Bill payment and contact creation issues

We’re looking into problems with our bill payment service. Until we resolve this both sending payments and creating new contacts may fail. Please contact Support if you have any questions. (^ctb 13:33 PST)

Update: We’ve confirmed that the issues are resolved and everything’s working normally again. (^ctb 14:47 PST)