Card Swipes Down

We are presently investigating reports of card swipes being unavailable. This includes ATM withdrawals. The Simple app is not affected. We are working closely with our partners to resolve this issue as soon as possible. Please reach out to our Customer Relations team with any questions or concerns. (^jake)

[4:23 PDT] We have resolved the issue and card activity should now be functioning as normal. If you continue to experience issues, please contact our Customer Relations team. (^jake)

Card Issues

10:34 ET: We’re currently investigating reports of card purchases being declined. We’re actively working on coordinating a fix. Thanks! (^Tom W)

11:00 ET: Card declines are intermittent. We’re continuing to investigate the cause of the issue. (^Tom W)

11:30 ET: The systems are recovering. Some card purchases will be successful, though not all. I will update this post when we deem the issue to be fully resolved. (^Tom W)

12:09 ET: This issue is fully resolved, all card swipes should be acting as normal. If you come across any issues, please feel free to contact Customer Support. Thanks! (^Tom W)

Goals Maintenance

[7:24 PDT] We are performing a brief maintenance of Goals, during which the feature will be unavailable. We expect this to last less than 30 minutes. All other functionality is unaffected, including ATM withdrawals and swipes. Please contact our Customer Relations team with any concerns or questions. Thank you! (^jake)

[7:41 PDT] The maintenance has been completed and the Goals feature is now live again.

Check processing errors

Our engineers are investigating an issue processing mobile check submission. All other financial operations are working as expected. We’ll update here as we know more. Thanks! (^will)

10:12PT: We’re still investigating check submission issues, all other features remain unaffected. Thanks for your patience! (^ctb)

10:28PT: We’ve resolved the underlying issue; check deposits will submit successfully now. All systems normal. Thank you! (^ctb)

Intermittent issues related to maintenance

Our engineers are debugging intermittent issues related to last night’s scheduled maintenance (see our other blog post for more information). We’ll update here as we make progress. Thanks! (^will)

11:15 PT: We’re still debugging a few issues in the infrastructure. Right now, customers are having problems confirming external accounts, activating or blocking cards, and redeeming invites to join Simple. We’re also working to reduce the time it takes for transactions to show up in Activity. All other services, including card swipes, payments, and other financial operations, are working as expected. (^will)

11:30 PT: We’ve disabled our onboarding system while we continue to debug. (^will)

12:30 PT: We continue to make progress on the underlying issues. (^will)

13:00 PT: We have resolved the issues affecting card activation and blocking/unblocking. (^will)

14:45 PT: We have resolved the issues that delayed passphrase reset and other automated mails. (^will)

15:45 PT: We have resolved issues affecting customers who redeemed invites to join Simple; onboarding is now enabled. (^will)

16:31 PT: We have resolved the issue causing delays in the time it takes for transactions to show up in Activity. (^dan)

17:20 PT: All systems are functioning normally. Thanks! (^dan)

Web and mobile applications down for scheduled maintenence

Our web, and mobile applications are currently offline for scheduled maintenance. Card swipes and ATM withdrawals will not be affected during this period. Please contact our Customer Relations team with any questions or concerns (^dan).

Update (3:00 PST): Maintenance is taking slightly longer than we originally anticipated. Thank you for your patience! (^dan)

Update (4:07 PST): Maintenance is complete and web and mobile applications are once again available. Thanks! (^dan)

Web app and mobile applications down for scheduled maintenence

Our web, and mobile applications are currently offline for scheduled maintenance. Card swipes and ATM withdrawals will not be affected during this period. Please contact our Customer Relations team with any questions or concerns (^dan).

Update (3:30 PST): Maintenance is taking longer than we originally anticipated. Thank you for your patience! (^dan)

Update (4:30 PST): Our engineers identified an issue that prevented us from completing our maintenance and have decided to reschedule for another night. We’ve restored access to our web and mobile applications. Again, thank you very much for your patience, and we apologize for the inconvenience. (^dan)