Database Maintenance

We are performing maintenance on databases for a number of Simple services. During this time you will see periodic disruptions to push notifications and Instant transfers. Transactions will not be affected and your card will work as normal. We will provide an update when this maintenance has been completed.

UPDATED 4:08 AM PST: Maintenance has been completed.

Database Maintenance

We are performing maintenance on databases for a number of Simple services. During this time you will see periodic disruptions to push notifications and Instant transfers. Transactions will not be affected and your card will work as normal. We will provide an update when this maintenance has been completed.

4:21 AM PDT: This maintenance has been completed.

Duplicate ACH Transfers

This morning, we observed that ACH (Automated Clearing House) transfers were incorrectly processed, duplicating the previous day’s transactions. At 6:05 am PST, our team began investigating, and at 7:20 am PST, we began reversing the duplicate transactions. This work has been completed. If your account was affected, you will see both the duplicate transaction and reversal in your Activity. Please reach out to our support team by sending a message or calling us at 888-248-0632 if you have any further questions. Thank you!

Push Notification Issues

We are currently experiencing issues delivering push notifications to customers using iOS and some Android devices. We will provide an update as more information becomes available.

UPDATE 11:57 AM PDT: Push notifications are now being delivered.

Database Maintenance

We are performing maintenance on some of our service databases. This work may cause some delays in changes to transaction descriptions in Activity. External Transfers may be temporarily unavailable. Transactions will be unaffected and your card will work as normal. We will provide an update when this maintenance has been completed.

3:30 PM PT: This maintenance has been completed. Thank you!

Delay in Activity

We are investigating issues with transactions showing up in Activity.

We will update here as we make progress.

UPDATED 11:55 PDT: Engineers have determined the cause and are working to correct the affected services.

UPDATED 12:27 PDT: Engineers are continuing their work on the affected services. Only transactions from earlier in the day are affected and will begin appearing shortly.

UPDATED 13:29 PDT: Engineers are still working through the backlog of affected transactions. As this work continues those transactions will being to show up. We will provide an update when this work is completed.

UPDATED 13:56 PDT: Engineers have completed their work to resolve the missing transactions in Activity. We now consider this issue resolved.

Database Maintenance

We are performing maintenance on our Simple Instant database and some related accounting services. This work will cause Simple Instant to be unavailable. Transaction processing will be unaffected but there may be delays in displaying your activity. We will provide an update when this maintenance has been completed.

4:15 PM PT: All maintenance has been completed. Thank you!