Delays in Check and Wire Deposits

We are investigating a delay in posting check and wire deposits. We’ll update as we have more information. If you have questions or need support, please reach out to Customer Relations by sending us a message or giving us a call at 888-248-0632.

UPDATE 08:13 AM PST: We have resolved the source of the delay; check and wire deposits are processing as normal. If you have any further questions, please send us a message or give us a call at 888-248-0632.

Activity Delays

We are investigating a delay in transactions posting to Activity. Additionally, though all previously scheduled Payments were sent as scheduled today, some may not load upon login.

If you have any questions or concerns, please contact Support by sending a message or calling us at 888-248-0632.

UPDATE 12:20 PM PST: Engineers are still investigating this incident. Some balances may be affected by delays in transactions posting to Activity. We will provide an update in one hour or as more information becomes available.

Please contact Support by sending a message or calling us at 888-248-0632 if you are impacted by these delays.

UPDATE 01:36 PM PST: Engineers have fully resolved Activity delays. Transactions are posting as usual and customer balances should no longer be affected by this incident. If you have any questions, please contact Support by sending a message or calling us at 888-248-0632.

Safe-to-Spend

We are investigating reports of Safe-to-Spend not loading for a small number of customers. We will provide an update once we have more information.

UPDATE 06:46 AM PST: Engineers have been able to isolate the problem and are working on a solution. Customers may experience difficulty loading their Activity and Payments & Transfers pages. Additionally a small number of customers may experience trouble with check deposits. If you have any questions, please contact Support by sending a message or calling us at 888-248-0632.

UPDATE 07:17 AM PST: Engineers have implemented a fix and the Activity and Payments & Transfers pages are loading as usual.

A small number of check holds that were due to expire this morning are persisting on customer accounts. Engineers are working to remove them. If your account is affected, please contact support for assistance.

UPDATE 09:10 PST: Engineers have resolved the incident and check holds are releasing as scheduled. If you have any questions, please contact Support by sending a message or calling us at 888-248-0632.

ACH Reversals

We are investigating errors in a small number of ACH (Automated Clearing House) transfers. The errors will be displayed as reversals of the previous day’s transactions. Our engineers are working on this now. If you have any questions, please contact Support by sending a message or calling us at 888-248-0632.

UPDATE 06:25 AM PST: Engineers are continuing their work on a resolution. We will provide an update in one hour unless new information is available.

UPDATE 07:35 AM PST: Engineers have found a resolution to the errors affecting ACH transfers and are working to apply a reversal to the erroneous transactions. We will provide an update in one hour or as more information becomes available.

UPDATE 08:10 AM PST: Engineers have reversed the erroneous ACH transactions. We now consider this issue resolved. If you have any questions, please contact Support by sending a message or calling us at 888-248-0632.

Minor Activity Maintenance

Our engineers are performing maintenance on the service that displays Account Activity. During this time, customers will be unable to view their transaction history, while all Simple card and account features will continue to operate normally. We will provide an update here once functionality is restored.

[03:38 PST] The maintenance is complete and activity is loading as normal. Thank you!

Activity Delays

Transactions are taking longer than usual to appear in Account Activity. All card and money movement features are working normally. Our engineers are investigating the cause of this slowdown. Please contact Support with any questions.

UPDATE 4:20PM PST: Our engineers have identified the cause of the slowdown and are working to update the service responsible, though delays loading Account Activity are expected to continue into the evening.

UPDATE 9:20PM PST: The incident is resolved.

Database Maintenance

We are performing maintenance on a number of service databases. This will affect customers ability to login for a short period of time. During this maintenance there will be a minor disruption to transactions appearing in Activity and creating payments. We will provide an update as functionality of these individual services is restored.

UPDATE 03:15 AM PST: Maintenance around the login service has been completed. We are continuing on with the maintenance of other services.

UPDATE 03:55 AM PST: We have completed maintenance on payments and are continuing on with the maintenance of other services.

UPDATE 04:14 AM PST: We have completed our maintenance. All services are back online.